Terms of Service
1. Introduction
Welcome to Grace Tech Solutions. These Terms of Service ("Terms") govern your use of our services, including the Remote Monitoring and Management (RMM) agent, website, and other related services ("Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
2. Description of Services
Grace Tech Solutions provides various IT services, including but not limited to, the provision of an RMM agent that allows us to monitor and manage your devices 24/7, and any miscellaneous device repair and/or service. Device monitoring includes performance tracking, security status checks, software updates, and other critical system information necessary for maintaining and securing your devices.
3. Acceptance of Terms
By installing and using the RMM agent, as well as having repairs and/or services performed on your devices, you agree to these Terms. If you do not agree, please kindly do not install or use the RMM agent, or seek any repairs or services with us.
4. Proper Use of the RMM Agent
User Consent: By using the RMM agent, you consent to Grace Tech Solutions having full access to your devices. This access enables us to proactively identify and address any potential issues.
Scope of Monitoring: The RMM agent will monitor performance metrics, security statuses, software versions, and other system data.
User Responsibilities: You agree to use the RMM agent in compliance with all applicable laws and regulations. You are responsible for ensuring that the installation and use of the RMM agent do not violate the terms of any agreements you have with third parties.
5. Privacy and Data Collection
We take your privacy seriously. All data collected through the RMM agent is used solely for the purpose of maintaining and securing your devices. We do not share your information with third parties without your explicit consent, except as required by law.
6. Limitation of Liability
While we strive to provide the best possible service, Grace Tech Solutions is not responsible for any potential issues, including but not limited to data loss, security breaches, or other unforeseen consequences arising from the use of the RMM agent. By using this service, you agree to release Grace Tech Solutions from any legal liability associated with the monitoring and management of your devices, as well as repairs and services performed albeit remotely or at the place of business.
7. Device Repairs
During the repair or maintenance of your devices, Grace Tech Solutions will make every effort to mitigate potential risks or issues. However, there is no guarantee of success in repairing or maintaining devices. Grace Tech Solutions shall not be held liable for any damages, data loss, or other issues that may arise during or after the repair process. By using our repair services, you acknowledge and accept these risks.
8. Pricing and Changes
Pricing for our services is subject to change. Customers will be notified in advance of any pricing changes. Your continued use of our services after the notice period constitutes acceptance of the new pricing.
9. Modifications to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of the Services after such changes have been posted constitutes your acceptance of the new terms.
10. Termination
Grace Tech Solutions reserves the right to terminate or suspend your access to the Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users of the service, us, or third parties, or for any other reason.
11. Contact Information
If you have any questions or concerns about these Terms or the use of our Services, please contact us.
We look forward to supporting you!
